Frequently Asked Questions

Please review this policy carefully so that you are aware of National ACLS Testing Center’s termination and faqs policies. Students are not entitled to any refund from NATC except as set forth below.

+Can I take the (ACLS, PALS, BLS) recertification course?

If you have received a certification at least one time in the past, then you may take the recertification course.

+Can I use this course for my first certification?

Yes, we provide an initial certification course for ACLS, PALS and BLS. Our initial certification course covers everything that you will need to know in order to earn your full certification.

+Is your BLS course for Healthcare Providers?

Yes, our Basic Life Support program is BLS for Healthcare Providers.

+When do I receive my card?

Your card will be shipped to you 1 business day after you finish your PALS, ACLS or BLS course online.

+How much does it cost to ship my card?

Standard shipping for your card is free. You are also emailed a free PDF card upon completing the final.

+How long is my certification active?

Your card is active for exactly 2 years from the day you receive it. Your card will list your certification and expiration date.

+What do I need to score to pass the final?

80% or higher is needed to pass the final ACLS, PALS or BLS exam.

+How do I receive my card?

Once the final has been successfully completed you will automatically be emailed your instant provider card. A hard copy of the card will be mailed.

+Can I retry the final exam?

The final exam may be attempted an unlimited number of times at no extra cost.

+What is your refund policy?

We want you to be happy with your purchase. We offer a refund policy under certain circumstances. See our refund policy page for more information.

+How do I contact you if I have any other questions?

You may contact us through our Contact page or by emailing us at