Frequently Asked Questions
Can I take the (ACLS, PALS, BLS) recertification course?
If you have received a certification at least one time in the past, then you may take the recertification course.
Can I use this course for my first certification?
Yes, we provide an initial certification course for ACLS, PALS and BLS. Our initial certification course covers everything that you will need to know in order to earn your full certification.
Is your BLS course for Healthcare Providers?
Yes, our Basic Life Support program is BLS for Healthcare Providers.
Do your courses have an expiration?
Our courses do not have an expiration. You may take as much time as you wish to prepare for the final ACLS, BLS or PALS certification or recertification exam.
When do I receive my card?
Your card will be shipped to you 1 business day after you finish your PALS, ACLS or BLS course online.
How much does it cost to ship my card?
Standard shipping for your card is free. You are also emailed a free PDF card upon completing the final.
How long is my certification active?
Your card is active for exactly 2 years from the day you receive it. Your card will list your certification and expiration date.
What do I need to score to pass the final?
80% or higher is needed to pass the final ACLS, PALS or BLS exam.
How do I receive my card?
Once the final has been successfully completed you will automatically be emailed your instant provider card. We will automatically ship your hard copy card and CEU/CME certificate in the mail the same or following business day. There is no extra charge for your instant or hard copy card.
Can I retry the final exam?
The final exam may be attempted unlimited times at no extra cost.
What is your refund policy?
We offer course access indefinitely - even after one has successfully passed their final exam. All purchases are final once made.
How do I contact you if I have any other questions?